Frequently asked questions

How much does it cost?

US, UK and Canada passport/visa photos: $3.99 per photo; India e-visa: ₹199. The preview is free — you only pay when the result looks right. No subscription, no sign-up.

Which files can I upload?

JPG, PNG, WebP, HEIC/HEIF/AVIF, TIFF and BMP, up to 50 MB. A 10-megapixel phone photo is more than enough. Very large photos are compressed automatically on upload.

Is my photo private?

Yes. Zero sign-up, zero email, zero tracking. Photos are processed on our own server and deleted after your download. Passport photos (US/UK/CA) are processed with no AI and no third party at all.

What if the passport office rejects my photo?

You get one free redo within 90 days: upload a better photo, and new downloads are generated with your redo code (shown on your order page). No original photo is kept.

Why was my photo rejected?

We run automatic checks before processing: blur, lighting, head tilt, side turn, sunglasses, face too small, head cut off, and more. Each rejection explains the fix — read the photo guide and retake. The preview is free, so retrying costs nothing.

How do I get the printed photo?

Your download includes a 4×6 in print sheet with 600 dpi crop lines. Print it at home, a photo kiosk, or a pharmacy photo counter (Walmart, CVS, Walgreens, Shoppers, London Drugs). See Printing guide.

Photo guideRefunds & redo

Zero sign-up · Zero email · Deleted after download